Shipping policy
Shipping Policy – MazeHawk
At MazeHawk, we believe that a great shopping experience goes beyond great clothing. We are committed to delivering your orders safely, reliably, and conveniently to your doorstep.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website, www.mazehawk.com.
1. Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Orders placed during sales, promotional campaigns, or periods of high order volume may require additional processing time.
For Cash on Delivery (COD) orders, processing may be subject to order confirmation or verification.
2. Shipping Charges
Enjoy free shipping on all orders!
MazeHawk offers free standard shipping on all orders placed through our website. No additional standard shipping charges will be applied at checkout.
Any special delivery-related charges, if applicable, will be communicated to the customer before order confirmation.
3. Estimated Delivery Time
Our estimated delivery time is 3–7 business days from the date of dispatch.
Delivery timelines may vary depending on the destination, courier service availability, and other logistical factors. Deliveries to remote locations may take longer.
The delivery timeline is an estimate and is not a guaranteed delivery date.
4. Order Tracking
Once your order has been dispatched, we will share the available shipment tracking details through your registered mobile number or email address.
You can use these details to track your order and check its delivery status.
If you experience any difficulty tracking your shipment, please contact our customer support team with your order number.
5. Cash on Delivery (COD)
MazeHawk offers Cash on Delivery (COD) on eligible orders and delivery locations.
Please ensure that someone is available at the delivery address to receive the order and make the payment.
The applicable order amount must be paid to the delivery executive at the time of delivery.
COD availability may depend on your delivery location and courier service restrictions.
Order confirmation or verification may be required before dispatch.
6. Incorrect Shipping Address or Contact Details
Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.
If you notice an error in your shipping details, please contact us immediately. We will try to assist you, but address changes cannot be guaranteed once an order has been dispatched.
MazeHawk cannot guarantee successful delivery when incorrect or incomplete information has been provided.
7. Shipping Delays
Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:
- Courier service disruptions or operational delays
- Adverse weather conditions or natural events
- Public holidays or periods of exceptionally high order volume
- Incorrect address details or unsuccessful delivery attempts
- Other circumstances beyond our reasonable control
If your order has not been delivered within the estimated timeframe, please contact us so that we can help check its status with the courier partner.
8. Damaged, Missing, or Incorrect Items
If you receive a package that appears damaged, contains a missing item, or includes an incorrect product, please contact our customer support team promptly with your order details and supporting photographs, where applicable.
We will review the concern and assist you in accordance with our Returns & Exchanges Policy and applicable consumer protection laws.
9. Undelivered Orders
If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or the customer's unavailability, the courier may return the package to us.
If your order is returned to our warehouse, please contact our customer support team to discuss the available options.
10. Contact Us
For shipping-related queries, order tracking assistance, or delivery concerns, please contact us using the customer support details provided on our website.
MazeHawk
Website: https://www.mazehawk.com
Thank you for choosing MazeHawk. We appreciate your trust in us and look forward to making your shopping experience comfortable and hassle-free.