Refund & Exchange Policy
We want you to have complete confidence in your MazeHawk purchase. Please read the following policy carefully to understand our return, exchange and refund process.
01. Returns
At MazeHawk, we want you to be happy with your purchase. If you receive a product that does not work for you, you may request a return within the eligible return period, subject to the conditions mentioned below.
02. Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused and unworn.
- The product must not have been washed or altered.
- All original tags must remain attached.
- The product must be returned in its original packaging.
- The product should be free from stains, odour, damage or signs of use.
03. Products Not Eligible for Return
Products that have been used, washed, altered, damaged or returned without their original tags will not be accepted.
Certain products or categories may also be excluded from returns. Such exclusions, where applicable, will be mentioned on the product page.
04. How to Request a Return
To initiate a return, click on 'return' which will be available after the product is delivered till the return window is open. Provide the reason of return.
Our team will review your request.
05. Return Pickup
Once your return request is approved, we may arrange a pickup from the delivery address.
Products must be securely packed before handing them over to the pickup partner.
06. Refunds
Once the returned product reaches us and passes our quality inspection, the refund will be initiated through the applicable payment method or process.
The time taken for the refund to reflect in your account may depend on your bank or payment provider.
07. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and clear photographs of the product and packaging.
Our team will review the issue and assist you with the appropriate resolution.
08. Order Cancellation
If you wish to cancel an order, option to cancel is available ( 1 hour till placing the order) in your order page. Orders that have already been processed or dispatched will not be eligible for cancellation.
10. Contact Us
For any questions regarding returns or refunds, please contact our customer support team.
Email:
info@mazehawk.com
Phone:
+91 98107 30323
We're Here to Help
If you have any questions about your order, return or refunds, please reach out to us. Our team will be happy to assist you.